Trainee IT Field Engineer

Key Responsibilities:

Provide on-site IT support to clients, including installation, configuration, and troubleshooting of desktops, laptops, printers, and basic networking devices.

Perform structured cabling, patch panel termination, and network point testing.

Assist in router, switch, and Wi-Fi access point setup under supervision.

Diagnose and resolve basic hardware, software, and connectivity issues.

Maintain service reports, job sheets, and client visit documentation.

Coordinate with the Operations Manager and internal support teams for issue escalation and resolution.

Ensure adherence to company SLA, safety standards, and client communication protocols.

Support preventive maintenance activities and IT infrastructure audits at client locations.

Maintain professional conduct while representing the organization at customer premises.

Technical Skills & Knowledge:

Fundamental understanding of computer hardware, operating systems, and peripherals.

Basic networking concepts (LAN, WAN, TCP/IP, IP addressing, Wi-Fi).

Exposure to structured cabling (CAT5e/CAT6), crimping, and rack organization.

Familiarity with Windows OS installation and basic troubleshooting.

Willingness to learn enterprise IT infrastructure and field service processes.

Educational Qualification:

BSc / BTech / Diploma in IT, Computer Science, Electronics, or related disciplines.

Fresh graduates or candidates with 0–1 year of relevant exposure are encouraged to apply.

Certifications:

Any additional technical certification (Networking, Hardware, IT Support, etc.) will be considered an added advantage.

Behavioral Competencies:

Strong customer service orientation and communication skills.

Willingness to travel across client locations within Accra.

Ability to work under time-bound service commitments.

Discipline, reliability, and eagerness to build a long-term career in IT field operations.

Team-oriented mindset with a proactive learning attitude.

Career Progression Path:

Stage 1: Trainee IT Field Engineer

Stage 2: Field Support Engineer (Upon successful completion of training period)

Stage 3: Senior Field Support Engineer (After 1 year of confirmed service and performance review)

Performance Metrics (KPIs):

First-time resolution rate

SLA adherence

Client satisfaction feedback

Technical competency improvement

Documentation accuracy and timeliness

Location: Accra

Salary: Attractive.